We stand behind our products and offer up to 60 days to make absolutely sure that you and your staff are satisfied with your purchase. Our number one job is to not only provide quality products that produce great images but offer solutions that improve your workflow.
Terms and Conditions
We gladly accept returns of DEXIS™ Titanium, DEXIS IXS™, DEXIS NOMAD™ Pro 2, DEXIS™ DEXcam 4HD, DEXIS CariVu™, and SOREDEX™ DIGORA™ Optime, I-CAT™, DEXIS OP 3D™ upgradeable Pan, DEXISOP 3D™ upgradeable Pan ceph, DEXIS OP 3D™, DEXIS OP 3D™ with Ceph, DEXIS OP 2D™, DEXIS OP 3D™ Pro, and DEXIS OP 3D™ Pro 2D. Customers must deliver at least 15 surgeries using the X-Guide system to qualify for the 60 day satisfaction guarantee. To initiate a return, please complete the form available at https://DEXIS.com/60day. All returns must be initiated within 60 days of purchase (invoice date) from an authorized United States or Canadian distributor. The purchase order, serial number of the product being returned, the reason for the return, and a valid invoice must be provided.
DEXIS Imaging will issue a Return Material Authorization (RMA) number. All return shipping charges will be paid by DEXIS Imaging, except large equipment product returns (Unit models include: I-CAT™, DEXIS OP 3D™ upgradeable Pan, DEXIS OP 3D™ upgradeable Pan ceph, DEXIS OP 3D™, DEXIS OP 3D™ with Ceph, DEXIS OP 2D™, DEXIS OP 3D™ Pro, and DEXIS OP 3D™ Pro 2D). The consignee (buyer) will be responsible for all return freight. For eligible intraoral equipment, after a return is approved, DEXIS Imaging will provide a UPS shipping label via email to return the product. This is only for Small Equipment Products, DEXIS™ Titanium, DEXIS IXS™, DEXIS NOMAD™ Pro 2, DEXIS™ DEXcam 4HD, DEXIS CariVu™. All packages must be marked with the RMA number. If multiple RMAs are combined in one return package, then a packing slip is required to accompany the shipment. The packing slip must include part number, quantity, and RMA number. Upon receipt of the product, DEXIS Imaging will work with your distributor to initiate a refund. While DEXIS anticipates that most refunds will be processed within 4-5 weeks, ultimately the timing, method, and availability of any refund will be determined by your distributor. Product received as part of a free goods promotion is not eligible for refund. This return policy is effective for purchases of eligible intraoral imaging equipment purchased after August 1, 2020 and eligible extraoral imaging equipment purchased after April 1, 2021. DEXIS Imaging reserves the right to modify or terminate this return policy at any time. Modifications to, or the termination of, this return policy will not affect the return rights for products purchased prior to the date of the modification or termination. DEXIS Imaging reserves the right to request a copy of customer’s purchase invoice or other documentation necessary for DEXIS Imaging to verify that a requested return satisfies these Terms and Conditions, and the failure to provide requested documentation may cause the return to be declined. DEXIS Imaging reserves the right to decline returns on a case-by-case basis in its sole discretion. This return policy applies only to returns of eligible intraoral imaging equipment purchased after August 1, 2021 and eligible extraoral imaging equipment purchased after April 1, 2021. For returns of other products, please consult your distributor’s return policy.